We are committed to delivering your carefully curated items with precision and care. Every order is processed through our streamlined fulfillment system, ensuring that specialty products requiring meticulous handling—such as detailed replicas, custom-fitted gear, and delicate accessories—are packaged securely. Our team verifies each item before dispatch to guarantee it meets our quality standards. While most orders ship within 1–2 business days, certain custom or bulk orders may require additional preparation time.
Processing times vary based on product complexity and inventory availability. Standard orders typically ship within 1–3 business days, while expedited options reduce this window. Transit durations depend on your location and selected shipping method: domestic deliveries may take 3–7 business days, whereas international shipments can range from 10–25 business days. Seasonal peaks or unforeseen carrier delays may occasionally extend these estimates, but we proactively monitor such cases to minimize disruptions.
We offer tiered shipping options tailored to your needs and budget:
• Standard Shipping (10–15 Business Days): $15 for orders under $60; free for orders exceeding $60.
• Table Rate Shipping (5–10 Business Days): $25 for orders under $60; free for orders over $60.
Additional expedited services (e.g., 2–5 business days) are available at checkout for urgent deliveries. Rates adjust dynamically based on cart weight and destination.
We currently serve customers across North America, the EU, the UK, Australia, and select Asian countries. Restrictions apply to certain regions due to export regulations or carrier limitations—such as remote areas or countries with heightened customs scrutiny. During checkout, our system automatically validates your address for eligibility. For inquiries about unlisted destinations, contact [email protected].
Once your order ships, you’ll receive a confirmation email with a unique tracking number and a direct link to monitor its progress. For consolidated shipments, individual tracking codes are provided per package. If you haven’t received updates within 48 hours of dispatch, check your spam folder or log into your account for real-time status. Our carriers also support SMS alerts for proactive delivery notifications.
While rare, delays can occur due to weather, customs inspections, or logistical challenges. If your tracking shows no movement for 10+ business days or the status remains "In Transit" beyond the estimated window, contact us at [email protected] with your order number. For lost packages, we initiate carrier investigations after 15 business days and provide replacements or refunds per your preference, pending eligibility.
International shipments may incur customs fees, VAT, or import taxes determined by your local authorities. These charges are the customer’s responsibility and are not included in our pricing. We declare all packages at full value with accurate product descriptions to comply with global trade laws. To avoid surprises, review your country’s policies before ordering—some regions allow pre-payment of duties during checkout through our carrier partners.
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